Shipping policy

Last Updated: October 8, 2026

Thank you for shopping with Kyvianlisse . This Shipping Policy explains our shipping coverage, shipping fees, order processing times, estimated delivery times, tracking procedures, and how we handle common shipping issues.

We aim to provide clear and accurate shipping information before you place an order. Please review the shipping options, applicable charges, and estimated delivery information displayed at checkout before completing your purchase.

1. Shipping Coverage

Kyvianlisse currently offers shipping within the United States, subject to service availability for the destination address and the items ordered.

Available shipping services may vary depending on the delivery location, package dimensions, item characteristics, and carrier restrictions. Please enter your complete shipping address at checkout to confirm whether delivery is available and review any applicable shipping charges.

If you have questions about delivery to your address, please contact us at customer@kyvianlisse.com before placing your order.

2. Shipping Costs

Our standard shipping rates are based on the order amount as follows:

Order Amount	Standard Shipping Fee
Less than $69.84	$6.95
$69.84 or more	Free

Orders with a qualifying order amount of $69.84 or more are eligible for free standard shipping. Orders below $69.84 are subject to a standard shipping fee of $6.95.

The applicable shipping fee will be displayed at checkout before you submit your order.

The calculation of the order amount for free shipping, including the treatment of discounts, taxes, canceled items, and partial refunds, will follow the applicable checkout terms and order calculation rules.

Any shipping or other additional charges applicable to an order will be disclosed before purchase where required by law. We will not impose undisclosed shipping surcharges after an order has been placed.

3. Order Processing Time

Orders typically require 1–3 business days to process before shipment.

Order processing time is separate from shipping transit time. Processing includes preparing an order for dispatch and does not mean the package will arrive within 1–3 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing may take longer if an order requires additional verification, an item is temporarily unavailable, or an unexpected fulfillment issue occurs.

Once your order has shipped, the estimated transit period begins. Please refer to the next section for estimated delivery times.

4. Shipping Methods and Estimated Delivery Time

Depending on the order, destination, and service availability, shipments may be handled by DHL, UPS, or another appropriate carrier.

Our typical estimated shipping transit time is 7–12 business days after dispatch.

Based on the usual order processing and transit estimates, the overall estimated timeframe is approximately 8–15 business days from the date the order is placed.

These timeframes are estimates only and are not guarantees of delivery by a specific date. Actual delivery times may vary because of carrier capacity, transportation disruptions, severe weather, public holidays, peak shipping periods, address verification, delivery-access issues, or other circumstances beyond our reasonable control.

The carrier and service used for an individual shipment may vary. Any shipping estimate shown at checkout or in an order-related communication should be considered together with this policy.

Unless an express delivery guarantee is expressly provided for a particular order, we do not guarantee delivery by a specific date.

5. Customs, Duties, and Taxes

This policy applies to shipments within the United States. International shipping is not offered under this policy.

Applicable taxes and other charges depend on the transaction and the terms disclosed during checkout. Product prices, shipping charges, and taxes may be displayed separately. Please review your order summary before completing your purchase to see the total amount payable.

If an order involves imported goods or customs clearance, the applicable procedures and responsibility for related charges will depend on the shipping and fulfillment arrangements for that order. Where we or a logistics provider have agreed to cover a particular charge, that charge should be handled in accordance with the agreed arrangements.

We do not represent that all taxes, duties, or customs-related charges are included in the product price unless this is supported by the actual transaction and shipping arrangements. Any applicable charges will be handled in accordance with the terms disclosed before purchase and applicable law.

Nothing in this section limits any rights or remedies available to you under applicable law.

6. Order Tracking

Once your order has shipped, we may send you a shipping confirmation with a tracking number and carrier tracking link, where tracking is available for the shipment.

Please allow time for the carrier's tracking system to register the shipment and display the first status update. Tracking information may not be available immediately after dispatch.

If you have not received your tracking information, cannot access the tracking link, or notice that tracking has not updated for an extended period, please contact customer@kyvianlisse.com and include your order number.

We will review the available shipment information and assist you in checking the status of your order.

7. Shipping Delays, Lost Packages, and Damaged Items

7.1 Damaged Items or Packages

If your order arrives with visible shipping damage or an item appears to have been damaged in transit, please contact us as soon as reasonably possible at customer@kyvianlisse.com.

To help us assess the issue, please provide the following information where available:

• Your order number.

• A description of the damage.

• Photos of the affected item and packaging.

• Relevant tracking or delivery information.

We may use the information you provide to investigate the issue with the carrier or fulfillment provider. Depending on the circumstances, the available resolution may include a replacement, a refund, a partial refund, or another appropriate remedy.

We will assess reported damage fairly and in accordance with applicable law. Requests for photos or other supporting information are intended to help us investigate the issue and do not restrict rights that cannot lawfully be limited.

7.2 Lost Packages or Packages Marked as Delivered

If your package appears to be lost, or the carrier marks it as delivered but you have not received it, please contact us promptly.

Include your order number and tracking information, if available. You may also check any designated delivery location or ask whether someone at the delivery address accepted the package.

We will review the available shipment information and, where appropriate, work with the carrier to investigate the issue. Depending on the circumstances and applicable law, we will consider an appropriate resolution, which may include reshipment or a refund.

A tracking status marked as delivered does not automatically resolve every delivery dispute or eliminate any rights or remedies available under applicable law.

7.3 Shipping Delays

Our typical shipping transit estimate is 7–12 business days after dispatch. If your shipment exceeds this timeframe or tracking indicates an unusual delay, please contact customer@kyvianlisse.com with your order number.

We will review the available information and assist with the inquiry where reasonably possible.

Delivery estimates may be affected by carrier disruptions, severe weather, public holidays, peak shipping periods, and other unforeseen circumstances. Our use of estimated delivery times does not waive any obligations or consumer rights that apply under applicable law.

7.4 Incorrect or Incomplete Shipping Addresses

Please carefully review your shipping address and contact information before submitting your order.

If you discover an error, contact us as soon as possible and provide your order number and corrected address. We will check whether the address can be updated based on the order's processing status and the carrier's available options.

Address changes cannot be guaranteed, particularly after an order has shipped. If delivery fails because an address is incomplete, incorrect, or inaccessible, we will review the circumstances and explain the available next steps.

Any reshipping charge or other additional cost will be assessed only where applicable, properly disclosed, and permitted by law. We will consider the circumstances of the delivery issue before determining the appropriate resolution.

8. Address Changes and Order Cancellations

8.1 Address Changes Before Shipment

If you need to change your shipping address, email customer@kyvianlisse.com as soon as possible. Include your order number and the corrected address.

We will check whether the order can be updated before dispatch. A requested change is not confirmed until we notify you that it has been accepted.

8.2 Address Changes After Shipment

Once an order has shipped, we generally cannot guarantee an address change. Any available redirection or address correction depends on the carrier's procedures, the shipment status, and the destination.

If you notice an address error after receiving your shipping confirmation, contact us promptly. We will review the available options and explain what can reasonably be done.

8.3 Cancellation of Unshipped Orders

If your order has not shipped, you may contact us to request cancellation.

We will check the order's fulfillment status and determine whether cancellation is still possible. If cancellation is confirmed before shipment, we will issue a refund to the original payment method, subject to applicable payment-processing procedures and legal requirements.

Submitting a cancellation request does not guarantee that an order can be stopped if it has already entered a fulfillment stage where cancellation is no longer reasonably possible.

8.4 Cancellation of Shipped Orders

Orders that have already shipped generally cannot be canceled directly.

However, shipment does not automatically prevent you from requesting a return or refund. Return eligibility, procedures, and applicable conditions are governed by our Return and Refund Policy and applicable law.

Please review our Return and Refund Policy on the Kyvianlisse website for further information about returns and refunds.

9. Contact Us

If you have questions about shipping fees, order processing, tracking, delivery delays, damaged items, lost packages, address changes, or order cancellations, please contact us using the information below.

Email: customer@kyvianlisse.com

Phone: +1 (314) 682-7493

Mailing Address: 5242 Ville Anita Ct, Hazelwood, MO 63042, United States

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time.

When contacting us about an existing order, please include your order number so we can identify the transaction and assist you more efficiently.

We appreciate your business and will make reasonable efforts to address your shipping questions and concerns in a clear and timely manner.